While the installation process is generally straightforward, issues can arise. Here are some common scenarios and troubleshooting tips:

Assign "Admin" rights to full editing and "Operator" rights to only selecting files and starting prints. This prevents accidental changes to approved artwork.

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If you are upgrading, always back up your .sg (SmartGraph) job files.

This means the software cannot detect your license. Ensure your USB security dongle is firmly seated and glowing, or verify that your digital software key has not expired. Font or Graphic Distortion

Monitor laser temperature, tube status, and system errors from a remote PC.

Administrative rights are required for installation and driver configuration. Why Use the Official SmartGraph Software?

The Ultimate Guide to Videojet SmartGraph Software: Applications and Downloads