: Uses TCP and UDP connections to communicate, typically through port 32075. How to Use the Customer Module
Use the new config.xml shipped with version 197 to pre-approve technician IDs. You can hardcode the IP address or hostname of your technician server so the customer module phones home automatically.
: Installed on the professional's computer to receive and manage redirected USB devices. : Uses TCP and UDP connections to communicate,
The remote technician launches the main program console, configures the network firewall rules to listen on the default application port (), and provides their public-facing IP address or domain alias to the client. Step 2: Running the Module
: It establishes a tunnel between the customer and technician. In version 1.9.7 and later, this often relies on port forwarding or a Technician ID to find the specific technician's computer across the web. : Installed on the professional's computer to receive
The Customer Module is designed with non-technical end-users in mind. Its primary goal is to establish a secure link back to the technician without requiring a complex setup on the client's side. IncentivesPro No Installation Required:
When a remote customer runs this module, it establishes a secure tunnel back to the technician's central server. Any USB device plugged into the customer's computer—such as a smartphone, automotive diagnostic tool, programming box, or USB drive—can then be virtually "plugged" into the technician's computer. The technician's operating system treats the remote device as if it were locally attached, allowing for seamless flashing, unlocking, repairs, and diagnostics. Key Enhancements in Version 1.9.7 In version 1
: Compatible with smartphones, tablets, printers, 3G/4G modems, and CNC controllers.
: The customer enters the technician's IP address or Hostname into the module's connection field.
Version 197 introduces granular security controls directly within the Customer Module tray interface. Technicians can now pre-configure the module to share only specific USB devices (e.g., a specific VID/PID of a hardware key) while blocking storage devices entirely. This prevents accidental data leakage during a support session.