The Hardware Information Does Not Match With Your Dongle Please Contact Autodata |top| -
: If you recently changed your computer's RAM, motherboard, or hard drive, Autodata may perceive it as a different machine. In this scenario, the software's license binding often fails. Official Support
“Dear AutoData Support, I am receiving error: ‘The hardware information does not match with your dongle.’ Dongle S/N: [XXXXX] No hardware changes were made recently (or: I replaced my hard drive). Please advise how to re-sync the dongle to my current PC hardware. Thank you.”
Open and ensure SafeNet Sentinel Hardware Key is listed without errors. : If you recently changed your computer's RAM,
Have you recently or switched to a new computer?
: In some cases, Windows security features like Memory Integrity can block the dongle driver from functioning properly. Disabling this feature in Windows Security may resolve the mismatch. Please advise how to re-sync the dongle to
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This message typically appears in automotive diagnostic software like (or similar programs such as TIS, WIS, or other dealer-level systems). It means the software has detected that the hardware ID (e.g., computer’s motherboard serial, hard drive serial, or network adapter MAC address) does not match the one encrypted in the dongle (USB hardware key). : In some cases, Windows security features like
Most Autodata dongles have a small LED indicator. If the light is completely dark, the port is dead, or the dongle itself has suffered hardware failure.
Autodata often generates its hardware ID based on your active Network Interface Card (NIC) MAC address. If you switch from Wi-Fi to Ethernet, or if a virtual VPN adapter activates, the software might think you are on a different computer. Press Windows Key + R , type ncpa.cpl , and hit .
Autodata uses a physical USB dongle or a digital license bound to your hardware to prevent software piracy. When the software starts, it checks your computer's components and matches them against the security key. If anything disrupts this check, the software locks you out. The most common causes include:
