If you are using a laptop, tablet, or other device that does not have the MyProximus app installed, the connection process is slightly different. On a computer, via a web portal.

A login screen should pop up automatically. Enter your username and password.

Are you seeing a specific (e.g., "Authentication Failed")? I can give you the exact steps for your specific device .

Once you connect, a login page (captive portal) should automatically pop up. If it does not, open your web browser and try to navigate to a generic website (like google.com ); you will be redirected to the Proximus login screen.

Public hotspots run off individual residential modems. If you move away from the source house, the signal drops.

Understanding how Proximus Public Wi‑Fi works—and what credentials you actually need—can save you time and frustration. The key takeaway is that there is no “magic” universal username and password. Instead, the system is built around your Proximus account and mobile subscription, offering a smooth, automatic experience for customers and a phone‑number‑based login for business guests.

Before diving into usernames and passwords, it is crucial to understand what you are connecting to. Proximus offers two main types of public WiFi:

Here, Proximus explicitly displays your public WiFi username. It is usually one of the following formats:

For security reasons, Proximus may send a verification code via SMS or email to verify that it is really you trying to log in. Enter this code to gain internet access.

Check the box for "Connect automatically" to save your details for future use. For Android and iOS Smartphones