The user account running the application does not have read/write access to the configuration file, hindering the loading process. 2. Locating and Checking the TecDoc Configuration File
This guide provides a complete, step-by-step approach to diagnosing and resolving the "Loading data failed" error. By following these instructions, you'll not only fix the problem but also gain a deeper understanding of how your TecDoc system is configured.
If you are using the newer or web-based catalog:
Aggressive real-time antivirus scanning can lock TecDoc configuration files during initialization. Add your TecDoc installation folder to your antivirus exclusion list. loading data failed check the configuration file tecdoc new
TecDOC New requires outbound internet access to specific domains (usually api.tecdoc.net or similar). If your workshop recently changed internet providers, installed a new firewall, or updated a proxy server, the application might be blocked. The configuration file might still be perfect, but the connection fails. The software interprets this as a configuration issue because the file tells it where to connect, and it cannot reach that address.
: Ensure the user account running the application has "Full Control" permissions over the TecDoc installation directory. Missing Keys
If this resolves the issue, make the change permanent: Right-click the shortcut -> Select -> Go to the Compatibility tab -> Check Run this program as an administrator -> Click Apply and OK . Step 3: Check the Database Service Status The user account running the application does not
Scroll through the list to locate your database service (e.g., or Firebird Server ).
To resolve the "loading data failed: check the configuration file" error, follow these step-by-step troubleshooting steps:
The error in the TecDoc Catalogue (often encountered in version 3.0 or new Web/DVD installations) typically indicates a communication break between the software and its database or license server . Immediate Troubleshooting Steps By following these instructions, you'll not only fix
Verify the data paths in the configuration file to ensure they are correct and exist on your system.
TecDoc stores its connection strings in specific files depending on your version (Standard, Catalog, or Web).